Method
Culture of Professionalism
- More than 30 significant gardens installed every year
- Dedicated staff specialists in landscape design, horticulture, irrigation, outdoor lighting design, water feature design and installation
- Consistency in customer service thanks to a field-service team of more than 40 employees who average 9 years per person in service to GreenTree clients
- Pride of presentation demonstrated by uniformed team members arriving in clean, clearly marked and superbly maintained service vehicles
Continuous Learning
- Proprietary database capturing over 30 years of plant species research and seasonal maintenance protocol information
- Ongoing in-house weekly seminars for all team members on plant species, pruning techniques, eco-sensitive pest control, irrigation management and other crucial customer-service topics
- GreenTree Academy: 12 month course (including testing on all major topics) to educate and certify senior team members
Attention to Detail
- Dedicated office staff who capture and communicate customer needs in real-time to field-service teams
- Proprietary, secure client service database stores detailed information on customer preferences, scheduling needs, and maintenance do’s and don’ts
- Courteous advance planning and communication to ensure “no surprises” service
- Bilingual (English/Spanish) supervisory team plus bilingual training materials and service reports ensure precise execution of customer requests
Eco-Consciousness
- Ecologically sensitive garden design
- Progressive, state-of-the-art low-impact maintenance practices
- Commitment to lowest possible carbon footprint for entire business (zero-emissions vehicles, low-emissions electric blowers, company-wide recycling program)